FAQ

No, you don't have to create an account to order. However, creating an account is a one-time process that saves time and brings benefits: once you are registered, you don't have to enter your details every time you order and you also benefit from special promotions and discounts.

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To access your account, you can log in via the login button on the home page. You will find this in the top right-hand corner. If you have any further problems with your account, you can also contact us during office hours by email at support@fwg.ch

To the login

When you log in, you will find a "Forgot your password?" link. After you have entered your e-mail address, we will send you a link with which you can reset your password. If you have any problems with your account, you can contact us during office hours by email at support@fwg.ch

Reset password

When you log in, you will find a "Forgot your password?" link. After you have entered your e-mail address, we will send you a link with which you can reset your password. If you have any problems with your account, you can contact us during office hours by email at support@fwg.ch

Reset password

You can easily reserve a table online in the desired restaurant and at the desired time. If your desired time is not available, the tables are unfortunately already reserved for this time. Reservations at short notice are only accepted by telephone.

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When you book online, you can choose whether you would like a table on the terrace or in the restaurant. Alternatively, you can let us know your preference via the comments field when you make your reservation.

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If you would like to change your reservation or tell us something about your reservation, you can do this in several ways. If you were logged in when you made your reservation, you will find your reservation in your account and can change it there yourself. If you were not logged in, you will find the change link in your booking confirmation, which we have sent you by e-mail. Unfortunately, last-minute changes can only be made by calling the restaurant directly; you will find the number on your booking confirmation.

If something comes up and you have to cancel your reservation at short notice, we will be happy to receive your call. You will find the number on your booking confirmation. 6 hours before your reservation you can still cancel in the confirmation email - so you can cancel your reservation with one click. If you were logged in when you made your reservation, you will also find the reservation in your account and can cancel it directly.

In order for us to be able to prepare perfectly for you and your friends, we only accept reservations by telephone for larger groups of approx. 8 people or more.

to the restaurants

Please contact us by telephone. You will find the telephone number of the restaurant on your order confirmation. Otherwise you can also call us on 044 510 50 90. During office hours, you are welcome to send us an email to support@fwg.ch.

Please contact us by telephone. You will find the telephone number of the restaurant on your order confirmation. Otherwise you can also call us on 044 510 50 90. During office hours, you are welcome to send us an email to support@fwg.ch.

Please contact us by telephone. You will find the telephone number of the restaurant on your order confirmation. Otherwise you can also call us on 044 510 50 90. During office hours, you are welcome to send us an email to support@fwg.ch.

Please contact us by telephone. You will find the telephone number of the restaurant on your order confirmation. Otherwise you can also call us on 044 510 50 90. During office hours, you are welcome to send us an email to support@fwg.ch.

The current, approximate delivery time is indicated in the online shop. This may depend on the delivery zone and capacity of the shop.

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The delivery costs depend on the delivery location and are displayed directly in the shopping cart.

The minimum order quantity in your delivery zone is displayed directly in the online shop. This varies from CHF 30 to CHF 100. The minimum order quantity does not include the delivery fee.

You can enter your postcode on our homepage under "Delivery". You will then immediately see whether we deliver to you or not. If we don't deliver to you but one of our delivery partners does, you will be automatically redirected to their online shop.

First, make sure you haven't made a spelling mistake. Furthermore, the discount code may have other restrictions, such as being valid for delivery service only. Please read the small print on your voucher.

Among other things, please check:

• Is the code only valid for registered users? Have you created an account and registered? (You will receive a confirmation link by e-mail, which may end up in your spam folder).

• Have you reached the minimum order quantity? (The minimum order quantity does not include the delivery fee)

• Is your voucher only valid for a certain order time or delivery method (pick-up or delivery)?

• Can the voucher only be redeemed for a certain location? Or maybe even only for one of our partner sites?

• Have you already redeemed the voucher? Most vouchers can only be redeemed once per customer.

• Still can't find the error? Then you can also reach us during office hours by e-mail at support@fwg.ch

To do this, you can enter the code in the order process under "Voucher code" and confirm it. The discount will be directly deducted at the checkout.

Unless otherwise noted, the discount code is valid in all shops on our website. Please read the terms and conditions on your voucher. You can apply the discount at the checkout of your order.

Our restaurants are located at different sites and in different buildings. To be absolutely sure that the restaurant is wheelchair-accessible, it is best to call the restaurant in question. During office hours, you can also reach us by email at support@fwg.ch

to the contact details

Not all our restaurants have exactly the same offer. You can find the menu of your favourite branch on the respective location page or contact us via the live chat on the website, our chatbot can help with many requests. During office hours, you can also reach us by email at support@fwg.ch

to the locations

You can buy your vouchers in any restaurant or have them conveniently sent to your home or desired address online in our voucher shop. If you have any problems with vouchers, you can reach us during office hours by email at support@fwg.ch

Buy voucher online

Here you will find an overview of our locations.

to the locations

You can find the opening hours on the respective locations page or contact us via the live chat on the website, our chatbot can help with many requests. During office hours, you can also reach us by email at support@fwg.ch

to our locations

Our gift cards are valid in all restaurants and online shops of Familie Wiesner Gastronomie AG. You can find all further information on the locations at www.fwg.ch.

During the checkout, you can select "Gift card" as the payment method and then enter your card details. If you have any problems, you can contact us during office hours by email at support@fwg.ch

The credit on our gift cards does not expire.

You can buy our gift cards online in our voucher shop and pay by credit card. We will send your gift card to the address of your choice. If you order before 2pm, you will usually receive your gift card the following day. Alternatively, the gift cards are available in all our restaurants.

Buy voucher online

In general, we do not offer gift cards against invoice. If you would like to order gift cards as a company, please contact our office team: admin@fwg.ch

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You can find allergen information for all our dishes online or in any of our restaurants. This way you can be sure that you don't order anything you can't tolerate.

to the allergen details

We are currently working on our nutritional table for our dishes and therefore ask you to be patient.

We have various vegan and vegetarian dishes. These are labelled as vegetarian or vegan in the online shop and on the menu. You are always welcome to ask our service staff. In the online shop, you also have the option of using the filter function to clearly display the products you want. You can also contact us via the live chat on the website; our chatbot can help with many issues. During office hours, you can also reach us by email at support@fwg.ch

to the menus

We have been using only Swiss chicken for our dishes for years and are committed to high quality, species-appropriate farming and short transport routes. You can find our declaration of origin here or in each of our restaurants.

to the declarations

We have long-standing partnerships with our suppliers, who provide us with fish from sustainable sources. Our tuna, for example, comes from a flagship fishery that continuously implements improvement measures for the benefit of sustainable fish stocks.

to the declarations

Online on the homepage you will find the widget for online orders for pick-up or delivery.

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Unfortunately, we do not accept telephone orders. If you have any problems ordering, you can contact us during office times at support@fwg.ch.

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If your office is within our delivery area, we'd be happy to. Simply enter the postcode of your location on the start page - you will then immediately see whether we deliver to your office.

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If your hotel is within our delivery area, we'd be happy to. Simply enter the postcode of your location on the homepage - you will then immediately see whether we deliver to your hotel.

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You will receive an order confirmation from us at the e-mail address you gave us.

The first thing you should do is check your spam folder. If our e-mail has ended up there, it's best to add us to your address book straight away - that way it won't happen again. If you can't find an e-mail from us in your spam folder either and you need the confirmation you can reach us during office hours by e-mail at support@fwg.ch

to the location overview

In our online shop, you can order with just a few clicks. If you also create an account and save all your details, we provide you with the option for a one-click checkout - it's even faster.

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The one-click checkout allows you to order online even faster. Once you have registered and saved your details, you no longer have to enter your address, for example, because it is filled out automatically.

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At the beginning of your order, you will be asked to specify your delivery or pick-up time. There you can select the date and time to order for tomorrow or another day.

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On our homepage you will find the two options "Deliver" and "Pick up". To pick up, you can select the desired restaurant and click on "order". This will automatically take you to the right shop.

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Our order confirmations are VAT-compliant. If you would still like another invoice, please feel free to write to us at admin@fwg.ch.

Send a message now

You can order as normal via our online shop, even if the order is larger. We are very happy to have a little more processing time for large orders. (from CHF 250.- / 2 hours | from CHF 400.- / 1 day). If you are unsure, contact us via the live chat on the website, our chatbot can help with many requests. During office hours you can also reach us by email at support@fwg.ch

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We only accept cancellations by telephone. You can find the telephone number of the respective restaurant on your order confirmation or contact us via the live chat on the website, our chatbot can help with many requests.

We are happy to accept changes by telephone. You can find the telephone number of the respective restaurant on your order confirmation or contact us via the chat on the website, our chatbot can help with many requests.

In the online shop, you can select "credit card" as the payment method and then enter your card details.

In the online shop, you can select "Gift card" as the payment method and then enter your card details. The voucher must be equal to or higher than the amount to be paid. Unfortunately, we cannot accept partial payments for technical reasons. We are working on a better solution.

Unfortunately, for technical reasons we cannot accept partial payments. We are working on a better solution.

We accept: Visa, Mastercard, TWINT (only for online orders, Selforder station and certain locations), Postfinance, G-Pay, Samsung-Wallet, Lunch-Check, FWG Gift Card, Apple-Pay (Only Mac with Touch ID, iPhone (iOS 10 or newer)

Unfortunately we do not accept Paypal.

Unfortunately, we do not accept cryptocurrency.

Yes, we offer payment via Apple Pay (Mac with Touch ID only, iPhone (iOS 10 or later). Please note that this service is only supported when ordering via the Safari browser.

We have switched to a cashless payment system and do not accept cash in our restaurants and web shops.

We will also initiate the refund of the card payment in the event of a cancellation. This usually takes up to 2 working days. You will then be contacted by us by e-mail. Otherwise, our accounting team will be happy to help you: buha@fwg.ch

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Online
If you order online to your home or pick up the food yourself, you don't have to do anything else. The points are automatically credited to your Poinz account when you order online. However, you must be logged in and have activated Poinz in your account.

In the restaurant
You can collect points in the restaurant between 11 a.m. and 2 p.m. or when ordering directly in the restaurant for take-away, you have to scan the QR code with your Poinz app at the checkout. Your points will then be credited to your account.

If you have problems, there may unfortunately be several reasons for this. You can reach us during office hours by email at support@fwg.ch

Send mail

App
Click on the button "redeem full card now", scan the QR code on site and show the confirmation to the service team. We will then deduct the discount from your bill.

Online
Under "My account" in the "My Poinz discount points" tab, click the "Full card - request voucher" button. A voucher will then be activated in your account. You can then select it from your discount codes when ordering, confirm it and benefit from it.

Please make sure that you use the same email address in the Poinz app and on the website.
If this is the case, please contact our support: support@fwg.ch

If you need to change one of the two email addresses:
Synchronisation may take a few hours. Only then will the correct score be displayed in the app and on the website

Send mail

It's simple: log in to the app with your existing account or create a new account and benefit from unique advantages. To also benefit from the cashback, you need to register for the Membercard.

As soon as you are registered, you collect points for the next levels with every order and various tasks. Each level offers you unbeatable discounts.

You collect points with every order. You earn 10 points for every franc you spend. There are also tasks to fulfil in "Collect points", so you can collect more points and advance to the next level even faster.

You can exchange your points for vouchers in the dashboard under "Redeem points". Your points will be deducted accordingly. But don't worry: your level will not be affected by this - the score for your level will remain the same.

Your points expire after one year. But there's no need to worry: the level you have already reached will remain for another year. To maintain your level, you must collect at least as many (or more) points this year.

The more points you earn, the higher your level!

From Newbie to Star and Food Lover to VIP, you enjoy unique and unbeatable benefits at every level. You can see all the benefits in the level overview.

With the Membercard you can also benefit from 3% cashback on every order. For example, if you order for CHF 100, CHF 3 will automatically be credited to your Membercard. Of course, you can also use the Membercard as a means of payment.

You can either link the Membercard to your account when you log in for the first time or have it created later.

Of course! The communicated member benefits are fixed, but we always surprise our users with discounts that are only available in the app. For example, if we introduce a new sushi special, we will send you specially created vouchers.

Our app is not "just" a bonus program, we also offer you many additional functions. Among other things:

• Order take-away & delivery
• Reserve & pre-order a table
• Order vouchers
• Book sushi courses
• Location finder
• Information about Familie Wiesner Gastronomie AG (FWG) and our brands
• Overview of your old and new orders & reservations
  and much more

We are also constantly developing our app. So it's worth taking a look at it regularly.

At all brands of the Wiesner Gastronomie AG family. These include Nooch Asian Kitchen, Negishi Sushi Bar, Miss Miu, Kitchen Republic, The Butcher and the Outback Lodge.

So far, the vouchers can only be redeemed online. Depending on the type of voucher (communicated with the vouchers), this means for take-away and delivery, ordering at the self-order station on site, or for indining (making a table reservation and pre-ordering your meal).

However, we are working on new vouchers and benefits that you can also redeem in the restaurant.